Privacy Policy

Last updated: March 2026

Who we are

CouncilBandAppeal ("we", "our", "us") operates the website councilbandappeal.co.uk.

What data we collect

When you use our free checker, we collect your postcode to look up council tax band data. We do not store this data unless you make a purchase.

When you purchase a report or appeal pack, we collect: your email address, postcode, and the property address you checked. Payment details are processed by Stripe and we do not see or store your card number.

How we use your data

We use your data to: generate your report or appeal pack, send it to your email, and provide appeal tracking if you purchased the Full Appeal Pack.

Third-party processors

We use the following services to operate: Supabase (database hosting, EU region), Stripe (payment processing), Resend (email delivery), Vercel (website hosting), PostHog (product analytics), and Meta, TikTok and Google Ads (advertising measurement). Each processes data under their own privacy policies.

Data from public sources

Our checker uses publicly available data from: the Valuation Office Agency (council tax bands), the EPC Register (energy performance certificates), HM Land Registry (property sale prices), and the Valuation Tribunal (appeal decisions). This data is published under the Open Government Licence or is publicly accessible.

Cookies

We use essential cookies to operate the website. Analytics and advertising cookies from PostHog, Meta, TikTok and Google Ads only run if you accept them in the cookie banner shown on your first visit — they are off by default. You can change your choice at any time using the "Cookie preferences" link in the footer.

Your rights

Under UK GDPR you have the right to: access your data, correct it, delete it, or restrict its processing. Contact us at privacy@councilbandappeal.co.uk.

Contact

Email: privacy@councilbandappeal.co.uk